WhatsApp that answers back —
by chat and by call.
WABA1 is CloudZA's fully-managed WhatsApp channel — a shared team inbox, AI-assisted replies, and a voice AI that answers your WhatsApp calls. Hosted in South Africa, compliant by design.
Live today, not a roadmap slide
Your customers are already on WhatsApp.
Most businesses still run it off one phone.
No roles, no audit trail, no way to prove who said what — and every call outside business hours goes unanswered.
One phone, no roles
A single shared device with no ownership, no handoff, and no record of who replied to what.
Missed after-hours calls
Customers who want to talk, not type, get nothing outside office hours — and most never call back.
No compliance trail
No audit logging, no access control, no proof of what was said — a real problem the moment a regulator asks.
One console. Three ways it helps.
Every conversation, one place
Every WhatsApp conversation in one shared inbox, organised by department, with clear ownership so nothing slips.
Drafted for you, sent by you
The AI drafts a ready-to-send reply grounded in your own business content — your agent reviews, tweaks, and sends.
Answers the phone, too
Customers can call your WhatsApp number and talk to an AI that actually helps — and hand off to your team any time.
An AI that answers your WhatsApp calls.
Your customers can call your WhatsApp number and talk to an AI that actually helps — it answers questions about your business, captures their details, and pulls in a real person when it matters. Natural, real-time conversation. They can even interrupt it, like a normal call.
- ✓Answers instantly, 24/7 — no missed after-hours calls.
- ✓Knows your business — answers from your own content, never makes things up.
- ✓Captures leads on the call — and remembers repeat callers by name.
- ✓Your team can listen in live — and take over any call.
Everything a real WhatsApp channel needs.
Voice AI on WhatsApp calls
An AI answers the phone, 24/7, grounded in your own content — not a generic script.
Shared team inbox
Your whole team, one number, organised by department — no chaos, no crossed replies.
AI reply drafts
Suggested replies grounded in your content — reviewed and sent by a human, every time.
Automatic lead capture
By voice on a call or an in-chat form — filed straight into your console against the contact.
Safe & governed AI
Content guardrails, abuse blocking, usage limits, and a human always able to step in.
South African hosting
All data stays in AWS Cape Town, encrypted, with strict separation between clients. Built for POPIA.
Minutes to connect
Onboard your WhatsApp number through Meta's official Embedded Signup flow — no engineers required.
Built-in analytics
Dashboards for conversation volume, resolution, and voice call performance — numbers you can trust.
Connect once. Your team and AI take it from there.
Connect your number
Onboard through Meta's official Embedded Signup — an admin does it in minutes, no engineers required.
Your team + AI handle it
Chats get AI-drafted replies your team reviews and sends. Calls get answered by the voice AI, live-monitored by your team.
One console, everything
Every conversation, call, and lead lands in one place — organised, ticketed, and auditable.
Built for regulated industries, not just chat.
WABA1 runs on Meta's official WhatsApp Cloud API as a sanctioned Tech Provider integration — not a grey-market bridge. Every client's data is isolated, encrypted, and hosted in AWS Cape Town (af-south-1), so nothing leaves South Africa.
Staff sign in with corporate SSO plus two-factor authentication, enforced on every action. Role-based access controls who can do what — agent, manager, or admin.
Built for teams who can't afford to get WhatsApp wrong.
Especially suited to regulated industries with high inbound WhatsApp volume.
Healthcare & Medical Aids
Member queries, claims, and authorisations — handled with an audit trail and PII-aware guardrails.
Financial Services
Insurers, lenders, and banks fielding account and policy queries at volume, with compliance built in.
High-Volume Support Teams
Any business drowning in WhatsApp who needs roles, ownership, and a real help-desk workflow.
Common questions.
A fully-managed WhatsApp platform for your business: a shared team inbox, AI that drafts replies, and a voice AI that answers WhatsApp calls — all hosted in South Africa.
Yes. Customers can call your WhatsApp number and have a real spoken conversation with an AI that answers questions about your business, captures their details, and hands off to your team when needed. Your agents can listen in and take over any call.
No — it's human-in-the-loop by design. For chat, the AI drafts replies that a person reviews and sends. On calls, it hands off to a human on request. It only answers from your own business content and is instructed not to make things up.
All your data is stored in South Africa (AWS Cape Town), encrypted, with strict separation between clients. The platform is POPIA-aware by design — in-region data, role-based access, audit logging, and guardrails around sensitive information.
Yes. It's built on Meta's official WhatsApp Cloud API as a sanctioned Tech Provider integration — not a grey-market bridge or an automated personal-WhatsApp hack.
Through Meta's official "Login with Facebook" onboarding, right in the console — an admin does it in a few minutes, no engineers required.
Yes — that's the point. Everyone works from one shared inbox, organised by department, with clear ownership so two people don't reply at once and nothing gets lost.
Yes — during a call or chat the AI collects a prospect’s name, email, company, and needs, and files it against that contact in your console.
Staff sign in with corporate SSO plus two-factor authentication, enforced on every action. Roles control who can do what.
Those are on the roadmap, not live today. What's live is the inbox, AI reply assist, the voice AI, lead capture, onboarding, and analytics.
See WABA1 answer a real WhatsApp call.
We'll connect a sandbox WhatsApp number and walk through a live call and chat against your use case — grounded in your own content, with your team's roles and escalation rules.